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General Returns Policy
- Prompt free replacement service for damaged/defective item.
- 7 days to request a Return Merchandise Authorization (RMA)
- All items – 20% restocking fee
At Cabinetshouse.com we make every effort to provide you with 100% satisfaction on your purchase and wish to see you shop with us again in the future. In the event that you are not fully satisfied with a purchase, we maintain an uncomplicated returns policy for you. This FAQ will give you a guideline of our Return Policy.
1. Within how many days can I return a product?
If you are not fully satisfied with your purchase, you must request a Return Merchandise Authorization (RMA) within 7 days of receipt of your order, by either logging into your account and creating a Help Desk ticket or email to [email protected]
This excludes defective or incomplete merchandise. For defective or incomplete merchandise see section 5 below.
2. What are the return conditions?
Products must be returned in the original packaging and in the original condition, including all parts, accessories, packaging and user guides. The actual packaging of the product must be in new condition. Please do not write anything or put any tape on the actual box of the product. Pack the product with its box inside a shipping box. Products must be free of any scratches and/or defects. No exchanges or returns accepted on installed products. If an installed product is defective it will be covered by the manufacturer’s warranty. You may contact HouseOfCabinet.com customer service to assist you with the manufacturer’s warranty process.
3. Damaged, defective or incomplete order.
If the product you received is damaged, defective or incomplete, and has not been installed yet, we will setup an exchange for you, or ship you the missing items at no cost to you. You must notify us of damaged, defective or incomplete orders within 3 days of receiving your shipment. Restocking fee and shipping charges will be fully waived for exchanges on defective items. If you decide to not get an exchange, but just return for a refund, you will be responsible for shipping charges (section 4) and restocking fee (section 5) just like any other return. If the product has already been installed and is defective it will be covered by the manufacturer’s warranty. Please contact HouseOfCabinet.com and we will assist you with the manufacturer’s warranty process
4. Will shipping costs be refunded as well?
For returns or exchanges that are not a result of our error, the customer will be responsible for all shipping charges (to the customer and back). For Free Shipping orders, the actual shipping costs will be included in the deduction. For returns/exchanges of damaged, defective or incomplete orders, see section 3 above.
5. Is there a restocking fee?
20% Restocking Fee on all items [Note: Restocking fee only applies if the return/exchange is by your choice. For damaged, defective or incomplete orders, see section 3 above]. The restocking fee for all items including but not limited to Base Cabinets, Wall Cabinets, Tall Cabinets, Vanities are subject to a 20% restocking fee. If the return/exchange is due to damaged, defective or incomplete orders, see section 3 above.
Note: For Return Policy, click here.
6. Is the procedure same for returns from Canada?
7. What is the cancellation policy?
Once you place an order, it goes into processing and cannot be canceled. If you would like to cancel an order that is processing, it will be treated as a return and standard RMA and return policy applies. Only exception is backorders. Orders that are on backorder can be canceled until they are shipped. Orders that are returned to our warehouse due to the customer not being available for delivery, or due to customer refusal to accept delivery will also be treated as a return and standard return policy and charges apply.
A comparison of our return policy with our competitors
|Restocking Fee||20% on all items||25% on all items||25% on all items||25% on all items|
|Shipping charges||Free shipping on ALL orders over $3,000||Free shipping on ALL orders over $2,500||NO Free Shipping||Free shipping on ALL orders over $2,500|
Our website is very comprehensive and is designed to help you choose the right product. Always check model specifications and installation guides before purchasing.
Always check your package, inside and outside, before accepting the delivery. If there is any damage to the product, refuse the package and put notes of the damage on the delivery invoice. Please call our returns department immediately, and we will issue an RMA ( Return Merchandise Authorization) number. If damages due to shipping are noticed after signing for the merchandise, you may be responsible for filing a claim with the shipper.
If you receive an item that is defective upon delivery, and it is not related to shipping, please contact our customer support within 48 hours of receipt. Any observed defects that take place after the initial use must be taken up with the manufacturer. Manufacturer contact information is included within the product literature.
Product does not meet your needs
Before placing your order, confirm that you are ordering the correct model and correct door style. Also, confirm that the model’s specifications will meet your needs and that the installation will be compatible. Any products you receive that do not meet your needs need to be submitted to our Returns Department within 48 hours of receipt. Any product that has been installed or has had attempted installation cannot be returned. All returned products must in brand-new condition with all packaging, literature, and blank warranty cards enclosed in the exact condition in which they were received.
Shipping and handling charges to and from our warehouse are not refundable. All items are subject to a 20 percent restocking fee.
Non-Returnable Items – TSG 2021
● WALL END SHELVES
● GLASS DOORS
● DOA ● FLUTED FILLERS
● TRIMMABLE PLASTERS
● LATTICE DOORS
● RANGE HOODS
● LIGHT RAIL MOLDINGS
● BASEBOARD MOLDINGS
● SINGLE AND DOUBLE OVEN CABINETS
● ALL MODIFIED CABINETS
● ALL ASSEMBLED CABINETS